The Role of Technology in Mitigating Work-Related Stress among Hospitality Workers

This study examined the nature of job-related stress and the role of technology in reducing workplace stress among employees in upscale hotels. It used a descriptive cross-sectional survey design. A structured questionnaire with 32 closed-ended items was used to collect data from 60 members of staff across eight hotels in the Sekondi-Takoradi Metropolis. The data was analyzed using descriptive statistics. It was found that hotel employees experienced moderately high stress, with job insecurity being the primary stressor. Heavy workload, emotional labor, and long working hours were also identified as significant stressors. Management staff reported the highest stress levels, followed by housekeeping and food and beverage staff, while maintenance staff experienced the least stress. The responses generally indicated that digital systems were perceived as stress-reducing resources. Mean scores ranging from 3.72 to 4.00 indicate that technology improved work efficiency and work-life balance. These results support the Job Demands-Resources (JD-R) model, suggesting that technology can function both as a demand and a resource, though it primarily acted as a mitigating factor in this context. The study concludes that improving job security, workload management, and continuous digital training can enhance employee well-being. It recommends that hotel management can integrate technology strategically and supportively to reduce occupational stress, improve service delivery, and promote retention in the hospitality sector.